Are you unable to connect your satellite with Orbi router? Don’t worry, we are here to help. Follow the easy steps given below to sync your satellite to the router.
- Place satellites at your desired position but they must be in reach of the Orbi router (Approx. 20-30ft away).
- Power on the Orbi satellites and router. Then, press the Sync button on both of the devices.
- Wait until the ring of your satellite turns from white to blue light.
Now you can connect your devices with the Orbi’s extended network.
But, if you are still facing any errors like Orbi satellite not connecting to the router, look out for the solutions given below:
Top 7 Reasons Why Orbi Satellite Not Connecting:
- Satellite placed out of router’s reach.
- Electronic devices like microwave ovens interrupting WiFi signals.
- Orbi device is not powered on.
- Modem not connected to the router.
- Satellite sync button not working.
- Orbi app can’t find the satellites.
- Satellite connects to router but is failing to transmit internet to the devices.
Provided below are the solutions for Orbi satellite not connecting issue.
Solutions to Fix Orbi Connection Errors Satellite
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Satellite Placed Out of Orbi Router’s Reach
Make sure that your satellite is not too far from the router. The major distance between the satellite and router should be around 20-40 Ft.
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WiFi Signal Interruptions caused by electronic devices
Be aware of devices like microwave ovens and cordless phones, which generate electromagnetic waves. These devices interrupt WiFi signals. If you suspect interference, test your WiFi connection in different locations within your home, away from these devices.
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Orbi Device is Not Powered On
Ensure your Orbi router and satellites are receiving power. Also make sure, the power cords you’re using are free from any cuts or damage.
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Modem not Connected to the Router
If orbi satellite is not connecting, ensure that the modem is properly connected to the router. Link the router and modem via ethernet cable and the cable should be in proper condition.
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Satellite Sync Button Not Working
If satellite’s physical sync button fails to operate, the alternative method for connecting the satellite to the router is through Orbi router’s web interface.
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Orbi App can’t Find the Satellites
If your orbi satellite is connecting to the router, but Orbi app fails to detect the connection, reboot the router and satellite both.
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Satellite is connecting to the Router but is n’t transmitting Internet
If your satellite is connected to the router via sync button but is providing no internet connection, ensure the modem is properly connected to the router and there are no issues at your service provider’s end.
Additional Troubleshooting Tips
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Reset Orbi Satellites
If still your Orbi satellite not connecting to router, then reset it.There is a Rest pinhole button at the back of the satellite. Press it with pin or pen. To reset, follow these steps:
- Long press the Reset button for around 10 seconds.
- Wait for a few minutes and later re-connect the satellites.
Note: Further setup process of the satellite is given above.
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Power Cycle Orbi Devices
To power cycle the Orbi router and satellites, disconnect all cables from the Orbi device ports for around 10-15 minutes. After some time, reconnect all cables and start the Orbi network again.
Frequently Asked Questions
- Turn on Orbi router and satellites and place the satellites on their specific locations.
- Press the Sync button on the back of the router and satellites.
- Wait for the Satellite’s LED ring to turn blue.
There could be various reasons why your Orbi satellite is not connecting, given below is the list of some of the factors:
- Satellite is placed out of Orbi router’s reach.
- Electronic devices interrupting WiFi signals.
- Orbi device is not powered on.
- Modem is not connected to the router.
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Resetting Router:
Press the Reset pinhole button on the device’s back. Hold it for 10 seconds and wait for the satellite’s ring to stop blinking amber.
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Resetting Satellite:
Press and hold satellite’s reset pinhole button for about 10 seconds and wait for the satellite to show solid white light.
